Privacy Policy

Privacy Policy

1. Introduction

This Privacy Policy explains how we collect, use, and protect your personal information when you contact us, request a quote, or use our tree surgery services. We are committed to safeguarding your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

Business name: [thtreesurgeon.co.uk]
Address: [97 Queensway, Rossendale, Lancashire, United Kingdom]
Telephone: [07902 221618]
Email: [sales@thtreesurgeon.co.uk]
We act as the Data Controller for the personal information you provide.

3. What Personal Data We Collect

We may collect the following information:

Contact details: name, address, phone number, email
Service information: details about your property, trees, and requested work
Payment information: invoices, payment records (we do not store card details)
Website data: IP address, browser type, cookies, and analytics (if applicable)
Communication records: emails, messages, and call notes

4. How We Use Your Information

We use your personal data to:

Provide quotes and carry out tree surgery services
Communicate with you about appointments or enquiries
Maintain business records and issue invoices
Improve our website and customer experience
Meet legal and insurance obligations

We only collect information that is necessary for our services.

5. Legal Basis for Processing

We process your personal data under the following lawful bases:

Contract: to provide a quote or carry out agreed work
Legitimate interests: to manage and grow our business
Legal obligation: for tax, accounting, and insurance purposes
Consent: for optional marketing communications (only if you opt in)

6. How We Store and Protect Your Data

We take appropriate technical and organisational measures to protect your data, including:

Secure devices and password protection
Encrypted email where possible
Restricted access to business records
Regular data backups

We keep your information only as long as necessary—typically 6 years for accounting and legal purposes.

7. Sharing Your Information

We do not sell your data.
We may share your information with:

Accountants or insurers (for legal compliance)
Subcontractors assisting with your job (only when necessary)
IT or website service providers (for secure data hosting)

All third parties are required to keep your information safe.

8. Cookies & Website Tracking

If our website uses cookies or analytics tools (e.g., Google Analytics), these may collect:

IP address
Browser type
Pages visited

You can control cookies through your browser settings.

9. Your Data Protection Rights

Under UK GDPR, you have the right to:

Access your personal data
Correct inaccurate information
Request deletion (in certain circumstances)
Object to processing
Restrict processing
Data portability

To exercise any of these rights, contact us using the details above.

10. Marketing Communications

We will only send marketing messages if you have explicitly opted in.
You can unsubscribe at any time.

11. Links to Other Websites

Our website may contain links to external sites. We are not responsible for their privacy practices.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Email: [sales@thtreesurgeon.co.uk]
Phone: [07902 221618]
Address: [97 Queensway, Rossendale, Lancashire, United Kingdom]